The products sold on this website falls under non-returnable category due to hygiene and personal care nature of the product. Gift cards are also Non-refundable.
However, we will consider return/replacement of the products under following conditions:
- Damaged product delivered – Physical damage/ tampered product or packaging
- Wrong product delivered.
- Expired product delivered.
- Incomplete order – missing products.
- After the product(s) is received by us, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Drop us an email at email@example.com and we will try to resolve the issue in within 48 – 72 hours. We request you for your patience.
In case of you have to return your product, you should send them to:
Bryan & Candy (I) Pvt. Ltd,
430, Gundecha Industrial Complex,
Akurli Road, Kandivali East,
You can cancel an order within 3 hours of placing the order.
Shipping charges on purchase?
We offer FREE Shipping on all orders above a minimum order amount, which is notified from time to time. We also offer Cash-On-Delivery at 50 rupees per Order. You should consider the shipping rates shown at the time of check-out to be final.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Bryan & Candy, No. 430, Gundecha Industrial Complex, Akurli Road, Kandivali East, 400101 Mumbai MH, India.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Bryan & Candy, No. 430, Gundecha Industrial Complex, Akurli Road, Kandivali East, 400101 Mumbai MH, India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over INR 5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.